How can we help?

Getting started

What happens when I send shoppers?

SimRanger sends AI shoppers into your live store. They browse, search, choose options and add items to a cart the way a real customer would, then tell you what got in their way. Each scan appears as a session in the app.

What do I have to set up?

Install SimRanger from the Shopify App Store, write a sentence about who shops with you, and press Send shoppers. If your store has a password, add it once under Store access.

My store is password-protected. Can SimRanger still test it?

Yes. Save your storefront password under Store access in the app. We check it against your storefront before saving it, store it encrypted, and never show it to the AI shoppers. If you change the password, update it there too.

Which stores does SimRanger work with?

Shopify online stores using a theme. It does not test headless or Hydrogen storefronts yet.

Reading your results

Does SimRanger just trust what the AI shoppers say?

No. When a shopper says something is broken, SimRanger repeats the same steps itself. Only what happens again is called a confirmed problem. Everything else is shown as what shoppers felt, in their own words.

What does “checked, not confirmed” mean?

A shopper thought something was broken, we repeated their steps, and it did not happen again. We still show it so you can judge for yourself, but we do not call it a problem.

How do I know a fix worked?

Send shoppers again. SimRanger compares the new scan with the last one and marks each problem as new, still there, fixed or back again. A problem is only marked fixed when our replay shows it working.

Safety

Will the AI shoppers place orders?

No. They are blocked from checkout and payment pages. They may add items to a cart, but they never buy anything.

Will SimRanger change my store?

No. It asks Shopify for one permission, read products. It never edits your theme, products or settings, and it does not fix problems for you.

Does it run all the time?

No. Shoppers only go in when you send them. Nothing runs in the background.

Billing

How much does SimRanger cost?

Your first scan of 5 shoppers is free, once per store. After that it is pay as you go: $0.50 per shopper visit on your Shopify invoice, with no monthly fee.

How do I control what I spend?

Set a monthly spending limit in the app: $50 to start, anything from $5 to $1,000. SimRanger will not start a visit that would take you past it.

Am I charged if something goes wrong?

No. Visits we stop ourselves, visits that could not reach your store, and visits that fail on our side are not charged. If a charge still looks wrong, email us.

How do I stop paying?

Uninstall SimRanger from your Shopify admin. There is no subscription to cancel, and your data is deleted as our Privacy Policy describes.

Still stuck?